Job Description

Job DescriptionThis job is for you if you are data-driven, detail-oriented and enjoy working with teams to clean up, maintain and standardize Raiser's Edge architecture. As a master of queries, imports, merges, and bulk uploads, your work will help maintain a clean and accurate alumni and donor database that enables the team to achieve its communications, engagement, fundraising, and stewardship goals.The ideal Database Manager is a seasoned leader, including a :Hands on Raiser's Edge SME who works at the intersection of data, technology, and fundraising strategy—Combining technical rigor with business (Development and Alumni Engagement) understanding.Technologist/architect who designs the ecosystem and system / platform integrationsStrategist who defines the future of alumni and donor engagement data usage and integrityData leader who operationalizes insights, trends, and best practicesRole OverviewThe Database Manager is a subject matter expert with 5-7+ years of hands-on experience who administers and manages the Raiser's Edge constituent management database while maintaining established data entry guidelines and providing support to staff on Raiser's Edge issues. This role manages all aspects of the Raiser's Edge database and ensures data cleanliness and integrity, timely donor acknowledgement, and thorough reporting. This position creates, implements and supports systems in Raiser's Edge that will enable the entire Development and Alumni Engagement Team to perform with greater efficiency and accountability. This role helps support the end-to-end advancement and alumni data ecosystem, ensuring that technology stack, customer data platforms (CDPs) and integrated technologies enable a unified, data-driven alumni/donor centric experience across fundraising, alumni engagement and communications.The Database Manager serves as the architect of the alumni and donor data infrastructure, aligning technology, data governance and business strategy to drive established ROI goals, engagement and operational efficiency.In summary, the position serves as a key strategic partner to Advancement colleagues responsible for fundraising, alumni engagement, donor relations and communications. By ensuring the accuracy, accessibility and integration of constituent data, the Advancement Database Manager helps drive donor acquisition, retention, stewardship, campaign effectiveness and lifetime alumni engagement. This role directly supports the university's ability to build stronger relationships with its alumni and philanthropic community.Key Responsibilities - Create queries and exports for complicated lists for multiple internal teams - Assist with data segmentation queries - Manage data transfer process into / out of Raiser's Edge, including multiple other online platforms - Manage record merging on a weekly basis and keep updated - Maintain and improve the overall integrity of the Raiser's Edge database: updating records, merging constituents and adding relevant information provided by donors, prospects or alumni1. Alumni & Donor Data StrategyBe part of a team that helps define and execute a multi-year alumni and donor data strategy aligned with university goalsEstablish the Blackbaud Raiser's Edge NXT Database as the single source of truth for alumni, donor and prospect dataLead development of an alumni and donor 360 model to unify data across systems and touchpointsTranslate business objectives into scalable CRM and data solutions supporting lifecycle alumni and donor engagement2. Data Governance & Customer InsightsEnsure advanced data quality, integrity, compliance (e.g., privacy, consent) and accessibilityEnable advanced analytics, segmentation and predictive insights using unified customer dataEstablish enterprise-wide advanced data governance, taxonomy and standardsChampion data-driven decision-making across teams3. Integration & Architecture LeadershipEnsure seamless data flow through APIs, middleware and modern integration patternsDesign and oversee database integration architecture across advancement systems (email, alumni engagement, brand, fundraising, reporting, data warehouse, etc.)Lead initiatives to eliminate data silos and create connected alumni and donor experiences4. Alumni and Donor Engagement EnablementSupport two key areas across the university:Alumni Engagement Team – alumni engagement initiatives, activity tracking and list segmentationDevelopment Team – support annual giving solicitations, prospect pipeline development, relationship tracking, proactive analytics supporting a campaign and major gift solicitation.Partner with Advancement teams to:Optimize campaigns, journeys and segmentationImprove conversion, retention and lifetime valueEnable personalization and lifecycle marketing and engagement through integrated technology platformsEnsure effective use of Blackbaud Raiser's Edge NXT Database to deliver targeted, personalized experiences5. Cross-Functional LeadershipDrive adoption, alignment and standardized processes across functionsPartner with fundraising, donor relations, alumni engagement, corporate relations, communications and IT teamsLead data governance councils and executive steering committees6. Operational Excellence & PerformanceDefine KPIs for CRM and/or database effectiveness (adoption, data quality, pipeline visibility, engagement, ROI)Optimize workflows, automation and operational processesManage teams (indirect reports) including analysts, data engineers, etc.7. Technology & Platform OwnershipOwn the full development and alumni engagement technology stack architecture , including CRM, CDP, automation, analytics, AI and integrationsEvaluate, select and optimize platforms to drive ROI and scalabilityDevelop and maintain a long-term "Advancement Systems" technology roadmap and ecosystem strategy8. Core Platforms & Technology StackThe Advancement Database Manager is expected to have deep, 5-7+ years, expertise across the following categories:Database Platforms:Blackbaud Raiser's Edge NXTSalesforce Education Cloud or Microsoft Dynamics 365 experience is not required, but bonus points for relevant database experience.Integrations , Scripting, Reporting, Data Infrastructure, Marketing Automation:Microsoft ExcelData warehouses (Snowflake, Redshift, BigQuery)ETL / ELT pipelinesAPIs, Python, middleware / iPaaSPower BI, Looker, TableauGiveCampus, PeopleGrove or Mongoose Cadence experience a plusNot required, but bonus points for any experience with: Slate, GSC, Google Analytics / Adobe Analytics, customer journey analytics tools, Marketo, Eloqua, Pardot, Journey orchestration platformsRequired Skills & CompetenciesHighly detail oriented with an acute degree of accuracy regarding data - ability to navigate data and spreadsheetsExcellent oral and written skills, with the ability to pay close attention to detailAbility to work well with a team and manage competing prioritiesGood organizational, time management, and problem-solving skills and the ability to work accurately and meet deadlinesAbility to work in a flexible way that allows for changes in assignments and prioritiesStrong communication and interpersonal skillsAbility to be proactiveStrategic & Executive LeadershipEnterprise CRM, Data Strategy, Tech Stack developmentVendor and platform managementExecutive stakeholder influence and cross-functional alignmentTechnical & Architectural ExpertiseDeep understanding of database architecture and integration patterns, specifically Blackbaud Raiser's Edge NXTData modeling, governance and data lifecycle managementAbility to design scalable, future-proof technology ecosystemsData & Analytics FluencyCustomer segmentation, lifecycle modeling and attributionAnalytics-driven decision makingFamiliarity with AI/ML applications in user engagementOperational & Product MindsetAgile product management for database platformsProcess automation and optimizationChange management and user adoptionCore Fundraising and Donor Tech Stack CompetenciesSystem-level thinking across data flows and toolsArchitecture vision and platform selectionTool management and integration planningThese competencies are essential to align technology decisions with business outcomes.Experience Requirement5-7+ years in CRM and/or database management, fundraising technology or customer data leadership rolesProven experience leading enterprise CRM and/or Blackbaud Raiser's Edge NXT implementations and/or equivalentExperience managing large-scale integrations and data ecosystemsTrack record of driving measurable and documented growth through CRM and personalizationSuccess Metrics (KPIs)CRM and/or Blackbaud Raiser's Edge NXT adoptionData quality and completenessDonor and fundraising lifetime value (CLV), retention, engagement, revenue, conversionCampaign performance and personalization impactDonor and Fundraising ROI DepartmentUniversity Advancement Digital Strategy and Engagement Compensation RangeIn compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $98,000.00 - $133,933.33. This range represents the University's good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position's scope and responsibilities, the candidate's experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation, such as incentives, stipends, or other applicable pay components. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at:Benefits Guidebook General Submission Guidelines:Please submit an online application to be considered a candidate for any job at Stevens . Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.Still Have Questions?If you have any questions regarding your application, please contact Jobs@Stevens.edu .EEO Statement:Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status.Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. Stevens seeks candidates who will contribute to a welcoming and inclusive environment for all students, faculty and staff.Jeanne Clery Disclosure:In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report .

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